This is our FAQ-area. If there is anything we can help you figure out or clarify, we would love to assist. This is a good place to start!
By now we have shipped to more than 50 countries. We ship anywhere in Europe and the world, the US, Canada, Australia, Taiwan..
Shipping info, costs & runtime
Shipping costs for European Union (UK, Norway, France, etc…) and Worldwide (US, Canada, Australia, etc…) are 10,- EUR, shipping within Germany is 7,- EUR with DHL Paket.
Unless otherwise specified, orders are shipped as registered shipments and are thus trackable to a certain degree. Greeting cards & and other small items are always shipped non-insured, non-trackable to keep shipping costs reasonably low. Should you be in doubt about shipping costs, please get in contact before checkout at firstname.lastname@example.org
Shipments to non-EU-countries may be subject to additional import/custom charges upon arrival. Due to permitted import limits and tax-free allowances you might not have to pay any duties though.
Track your order
Thank you so much for placing an order with us! Now let's help you figure out tracking.
All orders can be tracked (to a certain degree) with Deutsche Post, most orders though can also be additionally tracked through the receiving countries postal offices, for example:
Universal tracking (international): Deutsche Post
Canada: Canada Post Corporation
Denmark: Post Danmark
France: La Poste
India: India Post
Norway: Posten Norway
Sweden: Posten Sweden
United Arab Emirates: Emirates Post Group
United Kingdom: Royal Mail
United States: USPS
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Missed a delivery attempt?
Please review your tracking-status should you have not received your order within 15-30 days. Quite possibly a delivery attempt has already been made, but the carrier missed to leave a notice!
Usually you can either schedule are redelivery with your carrier or follow up on the notice and retrieve your shipment from a postal office nearby!
Please keep in mind that your order/shipment is usually stored for a maximum of 7-10 days!
We hope that you will be happy with our product/s for a long time. In case you need to return a product though, you can do so within 14 days.
Please get in touch first: email@example.com
Shipping costs for a return are to be paid by the customer, as far as the delivery concerns the order placed. Please ship returns, with tracking number, to the following address:
Heidemann und Klein GbR — Stellavie