We do hope that you will love our prints for a long time. If you need to return a product though, this is the right place to start.
Right of Revocation
Any customer has the right to revoke this contract within 14 days, without stating reasons. The period of revocation is 14 days from the day on which you, or a third party designated by you (but who is not the carrier), took possession of the goods.
If you indent to return a product, please let us know before you ship it back to us. All returns must be in excellent condition and need to be shipped properly packed and trackable.
To exercise your right of revocation, you need to inform us with a clear and explicit statement (e.g. by letter, e-mail, fax) about your intend to revoke this contract at:
Heidemann und Klein GbR — Stellavie
To comply with the revocation period it is sufficient to send your notification of exercise of your revocation right before the end of the revocation period. You can use the following sample form of revocation, which is not obligatory however:
Download: Revocation form
Consequences of revocation (cancellation)
If you revoke this contract, we will return to you all payments which we received from you including shipping costs (except the additional costs if you chose a delivery method other than the low-cost standard delivery which we offered), immediately and at the latest within 14 days from the day on which we received your notification of revocation of this contract. For refunding, we shall use the same method of payment which you used for the original transaction, unless we expressly agreed on something different with you; in no case will we charge any fees for the refund. We may delay any refunds until we have received the returned goods or until you have supplied us with proof that you have returned the goods, whichever is the earlier.
You are obliged to return or hand over to us all goods as soon as possible, but no later than 14 days after the day on which you notified us of the revocation (cancellation) of this contract. The period is deemed satisfied when you return the goods before expiry of the period of 14 days. You will bear the direct costs involved in returning the goods. You are only obliged to cover any loss of value of the goods if this loss of value is attributable to your improper handling determined after an examination of the condition, properties and functioning of the goods.